Shipping Policy

This policy explains how and when ProKitYard dispatches and delivers your order. If you have any questions that are not answered below, our UK support team is happy to help.

Dispatch Times

Orders are normally dispatched within 1–2 business days, Monday to Friday, excluding UK public holidays.

Orders placed after the daily processing cut-off, at weekends, or on public holidays will begin processing on the next business day.

Delivery Times

Standard UK delivery normally takes 2–5 business days after dispatch unless a different estimate is shown on the product page or at checkout.

Smaller parcels may be delivered by Royal Mail or another parcel carrier. Large or bulky products may be delivered by a specialist courier and can require additional time. The delivery company may contact you to arrange a suitable delivery date.

Deliveries to the Scottish Highlands, islands, Northern Ireland, and other remote locations may take longer.

All delivery times are estimates and are not guaranteed. We will notify you if we become aware of a significant delay.

Shipping Costs

We offer free standard delivery to eligible UK addresses on all orders.

Any express, specialist, oversized-item, or international delivery options and applicable charges will be displayed at checkout where available. Customers will not be charged an additional delivery fee unless it is clearly shown before the order is placed.

Order Tracking

Where tracking is available, we will email you a tracking link after your order has been dispatched.

Tracking information can take some time to become active. For large or specialist deliveries, the courier may contact you directly instead of providing a standard tracking link.

Delivery Address

Please ensure that your delivery address and contact details are complete and accurate before placing your order.

Contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

Delayed or Missing Orders

If your order has not arrived within the expected delivery window, check the tracking information and contact us with your order number.

We will investigate the delivery with the carrier and provide an appropriate solution. Please notify us promptly if tracking shows an order as delivered but you have not received it.

Damaged Deliveries

If an order arrives visibly damaged, take photographs of the packaging and product and contact us as soon as possible. Keep all packaging until we have reviewed the issue.

Contact Us

Email: support@prokityard.myshopify.com
Phone: +44 7934 393158
Address: Arterial Rd, Purfleet RM19 1NS, United Kingdom