Refund & Returns Policy

This policy explains how returns and refunds work at ProKitYard. If you have any questions, our UK support team is here to help.

30-Day Returns Window

We offer a 30-day returns window from the date of delivery for change-of-mind returns.

Items should be unused, complete, and returned in their original packaging where reasonably possible. To use this policy, contact us within 30 days of delivery and return the item according to the instructions provided.

This 30-day policy is in addition to your statutory rights under UK consumer law.

How to Start a Return

Contact support@prokityard.myshopify.com with your order number, the item you wish to return, and the reason for the return.

We will provide return instructions and the correct return address. Please do not send items back without contacting us first.

Return Shipping

Customers are responsible for return postage on change-of-mind returns unless we agree otherwise.

If an item is faulty, damaged on arrival, incorrectly described, or not the product ordered, we will cover reasonable return costs or provide a prepaid return method where appropriate.

Refunds

Once we receive and inspect your return, we will notify you of the outcome. Approved refunds will be issued to the original payment method, normally within 5–10 business days and within any period required by applicable law.

Your bank or payment provider may require additional time to display the refund. Where required by law, we will also refund the cost of standard outbound delivery. Additional costs for premium or express delivery are not normally refundable beyond the cost of standard delivery.

Condition of Returned Items

You may inspect an item as you reasonably would in a physical shop. However, we may reduce a refund where handling beyond what is reasonably necessary has diminished the item’s value.

Items that are used, damaged by the customer, incomplete, or missing parts may not qualify under our voluntary 30-day returns policy. This does not affect your rights if the item was faulty, damaged, misdescribed, or incorrectly supplied.

Non-Returnable Items

Certain items may be excluded from change-of-mind returns where permitted by law, including personalised or custom-made products and sealed goods that cannot be returned for health or hygiene reasons once opened.

Items marked “final sale” are excluded only from our voluntary returns policy. This does not limit any statutory rights relating to faulty, damaged, misdescribed, or incorrectly supplied goods.

Faulty, Damaged or Incorrect Items

If an item arrives damaged, is faulty, is not as described, or you receive the wrong product, contact us as soon as possible with your order number and photographs or details of the issue.

We will provide an appropriate remedy in accordance with UK consumer law, which may include a repair, replacement, price reduction, or refund. Reasonable return shipping costs for qualifying faulty or incorrect items will be covered by ProKitYard.

Statutory Cancellation Rights

For most online purchases, UK consumers have the right to notify us of cancellation within 14 days of receiving the goods and then return them within a further 14 days. Some legal exceptions apply.

Nothing in this policy limits your statutory consumer rights.

Contact Us

Email: support@prokityard.myshopify.com
Phone: +44 7934 393158
Address: Arterial Rd, Purfleet RM19 1NS, United Kingdom