Privacy Policy

ProKitYard (“we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and share personal information when you visit https://prokityard.myshopify.com/, place an order, or contact us.

Information We Collect

We may collect:

  • Contact and account information, including your name, email address, telephone number, billing address, and delivery address.

  • Order information, including the products purchased, order history, delivery details, and communications about your order.

  • Payment information processed securely by Shopify and our payment providers. We do not store complete payment card details.

  • Website and device information, including IP address, browser type, device information, pages visited, and cookie data.

  • Information you provide when contacting customer support or submitting a form.

How We Use Your Information

We use personal information to:

  • Process, fulfil, deliver, and manage orders.

  • Process payments and prevent fraud.

  • Communicate with you about purchases, deliveries, returns, and support requests.

  • Operate, secure, and improve our website and services.

  • Comply with legal, tax, accounting, and regulatory obligations.

  • Send marketing communications where you have consented or where otherwise permitted by law. You may unsubscribe at any time.

We process personal information where necessary to perform our contract with you, comply with legal obligations, pursue legitimate business interests, or where you have provided consent.

Cookies

Our website uses cookies and similar technologies to operate essential website features, remember preferences, understand website usage, and, where permitted, support analytics or advertising.

Where required, we will ask for your consent before using non-essential cookies. You can manage your preferences through our cookie banner or browser settings.

Data Sharing

We do not sell your personal information for money.

We may share information with service providers where necessary to operate our business, including Shopify, payment processors, delivery companies, website hosting and IT providers, analytics providers, and professional advisers.

We may also disclose information where required by law, to protect our legal rights, or in connection with a business sale or reorganisation. Service providers are permitted to use personal information only for agreed purposes and in accordance with applicable data-protection requirements.

International Data Transfers

Some service providers may process personal information outside the United Kingdom. Where required, we use appropriate safeguards designed to protect personal information in accordance with UK data-protection law.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing support, maintaining business and tax records, resolving disputes, preventing fraud, and complying with legal obligations.

Data Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss, or misuse. However, no internet transmission or storage system can be guaranteed to be completely secure.

Your Rights

Depending on the circumstances, you may have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your information.

  • Request restriction of processing.

  • Object to certain processing.

  • Request transfer of information you provided.

  • Withdraw consent where processing is based on consent.

  • Complain about how your personal information is handled.

To exercise your rights, contact support@prokityard.myshopify.com. We may need to verify your identity before completing a request.

You also have the right to complain to the UK Information Commissioner’s Office at https://ico.org.uk/make-a-complaint/.

Changes to This Policy

We may update this Privacy Policy to reflect changes to our practices, services, or legal obligations. Updated versions will be published on this page.

Contact Us

For privacy-related questions or requests, contact us:

Email: support@prokityard.myshopify.com
Phone: +44 7934 393158
Address: Arterial Rd, Purfleet RM19 1NS, United Kingdom