Payment Policy

This policy explains how payments are handled when you shop with ProKitYard. If you have any questions, our UK support team is happy to help.

Accepted Payment Methods

We accept the payment methods displayed during Shopify checkout. Depending on your device, location, and the payment options enabled for our store, these may include major credit and debit cards and supported digital wallets such as Apple Pay, Google Pay, or Shop Pay.

The payment methods shown at checkout are the final methods available for your order.

Currency

All prices are displayed and charged in pounds sterling (GBP £), unless otherwise clearly stated at checkout.

Payment Security

Payments are processed through Shopify’s secure checkout and authorised payment providers. ProKitYard does not store your complete payment card details.

Payment Authorisation

When you place an order, your payment method may be authorised or charged according to the payment method and provider used. Your bank may temporarily display an authorisation as a pending transaction.

Order Confirmation

After successfully placing an order, you will receive an order confirmation email at the address provided during checkout. Please check your order details and contact us promptly if any information is incorrect.

Failed or Declined Payments

Payments may be declined by your bank or payment provider for security, verification, or account-related reasons. If a payment fails, please check your details, contact your payment provider, or try another available payment method.

Billing Issues

If you notice an incorrect charge or have a billing question, contact us with your order number:

Email: support@prokityard.myshopify.com
Phone: +44 7934 393158