FAQ

How long does delivery take?

Most orders are dispatched within 1–2 business days. Standard UK delivery normally takes 2–5 business days after dispatch.

Orders placed at weekends or on UK public holidays begin processing on the next business day. Large or bulky products and deliveries to remote areas may take longer; any different estimate will be shown on the product page or at checkout.

Do you offer free shipping?

Yes. ProKitYard offers free standard delivery on all orders to eligible UK addresses, with no minimum order value.

We currently deliver only to supported UK addresses. Any additional charges for specialist or oversized-item delivery will be clearly displayed at checkout before payment.

What is your returns policy?

You may request a change-of-mind return within 30 days of receiving your order. Items should be unused, complete, and in their original packaging where reasonably possible.

Please email support@prokityard.myshopify.com with your order number before returning anything. We will provide return instructions and the correct return address.

Customers are responsible for return postage on change-of-mind returns. If an item is damaged, faulty, misdescribed, or incorrect, contact us so we can arrange an appropriate solution and cover reasonable return costs where applicable.

We do not currently offer direct exchanges. Approved refunds are issued to the original payment method, normally within 5–10 business days after the return has been received and inspected and within any period required by law. Your statutory rights are not affected.

Do your products come with a warranty?

Manufacturer warranties may apply where specifically stated on the product page or in the documentation supplied with the product. Warranty coverage and duration can vary between products and manufacturers.

If you experience a problem, contact support@prokityard.myshopify.com with your order number, a description of the issue, and photographs where helpful.

Manufacturer warranties are provided in addition to, and do not replace, your applicable UK consumer rights.

How can I track my order?

When your order is dispatched, we will email you the available shipping and tracking information. Please allow some time for the carrier to register the first tracking update.

For large or specialist deliveries, the courier may contact you directly to arrange delivery instead of providing standard parcel tracking.

If you have not received a dispatch email or your delivery is significantly delayed, contact support@prokityard.myshopify.com with your order number.

What payment methods do you accept?

We accept the payment methods displayed during Shopify checkout. Depending on your device, location, and the options enabled for our store, these may include major credit and debit cards and supported digital wallets.

The methods displayed at checkout are the final payment options available for your order. All prices and payments are processed in pounds sterling (GBP) through secure payment providers.